Current Job Openings

Systems Administrator: 40 North Pearl St. Albany, NY 12043

Due Date:
Thursday, February 20, 2020 10:00 PM

Job Title:
Systems Administrator

Location:
40 North Pearl St. Albany, NY 12043

Scheduled Work Hours:
Full Time - TBD

Service Scope:
This role will provide primary support for Microsoft Dynamics CRM environment for NY State Human Services Cluster and its ancillary applications, with a focus on maintaining, managing, and administering CRM. This role will handle incoming support related to CRM usage, functions, and workflow within. This role will participate in the integration process with other enterprise systems as needed. Assist in defining roadmap of CRM, its implementation and adoption within NY State Human Services Portfolio.

Essential Duties and Responsibilities:
• Primary administrative support of Microsoft Dynamics CRM environment for NY State Human Services Cluster including setup, maintenance, updates, monitoring, error logs, and SQL server administration.
• Perform application administration activities such as installation, managing security, configuration, and providing user support and training.
• Responsible for protecting and securing all client data held by NY State to ensure against unauthorized access to and/or improper transmission of information that could result in harm to a client.
• Maintain and administer Microsoft Dynamics CRM platform including daily monitoring, troubleshooting, and performance analysis.
• Plan and implement patches and roll-ups
• Work with Product Owner to define roadmap of CRM and assist when needed with the design and development of solutions to address business needs
• Responsible for account management and security controls within the CRM platform and ancillary systems
• Identify opportunities to leverage CRM for efficiency and productivity gains
• Responsible for Disaster Recovery testing and documentation
• Responsible for reporting support for business users of CRM solution.
• Assist with other tasks and projects as assigned.

Mandatory Skills:
Systems Administrator- Maintains the upkeep, configuration, and reliable operation of computer systems; especially multi-user computers, such as servers. Ensures that the uptime, performance, resources and security of the computers he or she manages meet the needs of the users.

Expert 84+ Months - Candidate is able to provide guidance to large teams and/or has extensive industry experience and is considered at the top of his/her field.

Desired Skills:
- 84 Months of Experience working in the Information Technology field with system administrative support of Microsoft related products.
- 24 Months of Experience administering Microsoft Dynamics CRM configurations and infrastructure including setup, maintenance, updates, monitoring, and SQL server administration.
- 24 Months of Experience maintaining and administering Microsoft Dynamics CRM platform including daily monitoring, troubleshooting, and performance analysis.
- Bachelor’s Degree

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