Current Job Openings

Senior Level Desktop Support: Multiple locations – ESP Corning Tower, Albany 12237 and 800 North Pearl St. Albany 12204

Due Date:
Thursday, August 22, 2019 9:00 PM

Job Title:
Senior Level Desktop Support

Location:
Multiple locations – ESP Corning Tower, Albany 12237 and 800 North Pearl St. Albany 12204

Scheduled Work Hours:
Full Time - 9 to 5 - 40hrs/wk

Service Scope:
Duties include, but are not limited to, the following:
1. Supervision of technical staff.
2. Provide advanced training, support and troubleshooting.
3. Review and test new technologies.
4. Respond timely to all service requests.
5. Use of LanSweeper, ITSM and remote desktop to provide level 2 technical support to over 4,000 DOH staff; monitoring work queues, opening, updating and closing ITSM Incidents.
6. Thoroughly and accurately document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation.
7. Acts as single point of contact for users of the Department’s Information Technology (IT) services and directs questions and report problems regarding services and products.
8. Installation of desktop hardware / peripherals, printers and thin clients.
9. Installation of individual software packages, as needed, for all users.
10. Use of imaging software to create custom images and expedite large equipment roll-outs.
11. Support and deployment O365 and Office 2016.

Mandatory Skills:
IT Specialist-Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.

Senior: 60 - 84 months (Candidate is able to work independently, without assistance and provides guidance to others. May have an advanced education).

Desired Skills:
60 months’ experience supervising and providing technical support for level 2 help desk staff.
60 months’ experience utilizing VMware vSphere to support virtual desktops including linked clones.
60 months’’ experience using LanSweeper, Remote Desktop and Active Directory, all three are required.
60 months’ experience using ITSM service desks.
60 Months experience resolving hardware and software issues and troubleshooting Windows 7 applications and OS..
60 months’ experience configuring and installing Windows based hardware, peripherals, network printers and thin clients.
60 months’ experience in network monitoring, permissions and troubleshooting user accounts.
60 months’ experience with the installation and support of Microsoft Office suites in an enterprise environment.
60 months’ experience managing equipment inventory
60 month’s experience scripting in a Windows environment
12 months’ experience troubleshooting Windows 10 OS and applications.

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