Current Job Openings

Operations Analyst: Albany, NY

Due Date:
Saturday, December 31, 2022 1:00 PM

Job Title:
Operations Analyst

Albany, NY

Scheduled Work Hours:
Full Time - 9 to 5 - 40hrs/wk

Service Scope:
Administer – Support a variety of operational functions in a 24/7/365 high availability client environment including scheduling, monitoring, troubleshooting and triage.
Analyze – Review Production log files, validate batch processes, and triage operational incidents
Collaborate – Work closely with other talented teams for task definition, clear delivery deadlines, and problem resolution
Develop – Automate operational, monitoring & alerting functions. Create & maintain system documentation.
Generate – Validate and analyze report data. Execute SQL queries
Improve – Support continuous improvement. Develop and suggest alternative approaches to problem resolution. Assist in resolving production support issues

Mandatory Skills:
• Bachelor’s degree in Computer Science, Management Information Systems, or related technical field. Equivalent technical experience may be substituted for the degree
• Two (2) years of hands on technical operations experience in a high volume, mission critical, 24/7 client-server environment
• Commitment to provide off hours support when needed
• One (1) year of Java programming experience
• One (1) year of Relational Database experience
• SQL scripting experience
• Familiarity with Middleware Infrastructure including the following server types: WebSphere Application, Portal & Process; MQ Products, and other related technologies; Service Oriented Architecture (SOA)

Desired Skills:
• Excellent Problem Resolution skills
• Great team and client interaction skills
• Strong written and verbal communication skills

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