Integrated Workforce Registration System (IWRS)
Background Information: In 2010, a National Workgroup developed a new vision for improving UI and Workforce Systems integration, "A National Call for Innovation: Rethinking Reemployment Services for UI Claimants." The vision identified strategies for serving UI claimants as a key customer of the workforce investment system, and included four "transformational elements" -- integrated workforce registration (IWR), real time triage, skills transferability/job match, and social networking. The USDOL selected few states in piloting and implementing the National Vision including the IWR component along with "real time triage" and "job matching/skills transferability." GCOM was awarded a contract to build the system which met this national vision.
The Obstacles: One obstacle was implementing a system which meets the requirements of pilot states as well as states which may join in future. The system had to be configurable and customizable and needed to allow states to configure questions as per state requirements.
How GCOM Assisted: GCOM built a framework and system based on this framework which allows any US State to implement this vision. The system serves as a single entry point to all reemployment services, including job seeker services, training and unemployment insurance, providing for a single registration and single sign-on (SSO) across all workforce systems. Through the IWRS common data is collected from the jobseeker just once and shared across all systems, streamlining the process for the customer and reducing duplication. GCOM implemented a configurable question administration module which allows states to configure state specific questions in multiple languages.
The “Workforce Integrated Profile Page (WIPP)” is a personalized “landing page” that provides real time information on local career center events, job matches, training opportunities and labor market information, UI claim status and other workforce system updates. Customized to the individual jobseeker, the WIPP serves as the interface between the jobseeker and UI and Workforce programs, providing two-way communication derived from information collected during the integrated registration process and the state's existing workforce systems supporting UI, employment services and WIA.
End Results: GCOM, using open source technologies, implemented the IWR and WIPP software which provides states and local specific to implement program needs which are customizable and highly configurable. In addition, states have the opportunity to select from two different implementation strategies: a state-hosted model or a cloud-based model. GCOM provided tools which serve to create more synergy for each job seeker by integrating information from multiple sources and making it all available in a single online view.
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