Managed Services

Our Managed Services offering is a comprehensive, fully-managed, outsourcing solution that addresses the need for ongoing, longer-term application maintenance and operations. For a variety of reasons, including staffing challenges, operational efficiency, and predictable IT spend, many clients elect to outsource application support initially, or extend warranty and post-implementation contracts to longer term outsourcing contracts as part of their evolving IT strategies.

For years, government agencies have outsourced business and IT functions to reduce costs and improve operational efficiencies. While many of these arrangements helped organizations achieve their initial goals, these same organizations have ever-changing business needs. A critical lesson learned during outsourcing’s first wave was that these arrangements often prevented organizations from keeping pace.

At GCOM, we take a flexible, strategic approach to our outsourcing services. We work collaboratively with our clients to create an outsourcing arrangement tailored to the specific needs of the client’s organization. Our experienced professionals play a proactive, objective advisory role to help the client adapt its complex applications to support new strategic initiatives and enterprise transformations.

Our comprehensive managed services solutions include application management services, outsourcing strategy services, discrete business process outsourcing and infrastructure management. Our key strength is in helping the client develop, support, and operate highly complex, mission-critical business for specialized business processes, hosted on premise or in the cloud. Depending on the client’s needs, we can offer an end-to-end solution that includes defining business processes and requirements, application development, functional support, and ongoing operations and help desk support. With our managed infrastructure partners, we also provide integrated database, operating system, hardware, and network management solutions. Our solutions can help our client achieve a faster ROI; lower operating costs, reduce risk, address talent shortages, and improve business focus.

  • Experience Resources
  • Flexible Hosting Strategies
  • Help Desk Services
  • Operational Support – Governance
  • Business Process Outsourcing
  • Program & Project Management
  • Service Performance Monitoring & Reporting
  • Service Coordination and Planning
  • Application and Database Management
  • Infrastructure and Hosting Support


GCOM provides managed services to help our clients focus on their core agency functions, lower operating costs, reduce overall risk, and achieve operational excellence.