New York City Department of Health – eVital
NYC Dept. of Health and Mental Hygiene (DOHMH): eVital
New York City, unlike any other US city, is an independent vital records jurisdiction. This means that it maintains its own vital event certificates and reports data directly to the National Center for Health Statistics and the Social Security Administration. The New York City Department of Health and Mental Hygiene (DOHMH) was seeking a partner to help them design, develop, and implement a solution to support their initiative – eVital, a digital reporting and document management service. The eVital system is critical for the reporting, registration, processing and analysis of all vital events (births, deaths, and spontaneous and induced terminations of pregnancy) in New York City. The system also issues certified copies of birth and death certificates as well as newborn registrations.
The New York City Department of Health and Mental Hygiene was seeking a next generation Electronic Vital Event Reporting, Issuance and Records Management System. The eVital system is critical to the operation and functioning of mandated Agency programs and processes. DOHMH aimed to align technology solutions with the DOHMH mission by prioritizing resource use and deploying innovations that facilitate the agency’s day-to-day activities and enhance staff productivity.
The eVital solution includes (but is not limited to) the following business processes:
- Vital Event Reporting and Registration for: Birth, Death, Induced Termination of Pregnancy (ITOP), Spontaneous Termination of Pregnancy (STOP), Acknowledgement of Paternity (AOP).
- Vital Records Amendments/Corrections Management including Scan Application Package to create a case, electronic submissions from institutions, case workflow with rules, record updates.
- Customer Order Intake: Online ordering, walk-in Kiosk/Mobile ordering and Credit card/money order/eft payments.
- Reporting and vital statistics.
With this project, GCOM was tasked with designing, developing and implementing the new system while maintaining all of the current functionality and having little to no impact on functions or users of the existing system.
Our goal was to provide users with a reliable, stable, and safe computing environment. Another project goal was to provide and continue to enhance the technology infrastructure and computer applications that are in place to support the present and future business requirements of all organizations within the Agency.
This infrastructure has enabled DOHMH to maximize and improve its ability to deliver timely, quality services to DOHMH/DIITT clients and to the public within New York City, as well as obtain administrative benefits.