Helping FDNY Streamline Inspections and Increase Revenue
Fire Department of New York (FDNY)
FDNY provides mission-critical building and fire prevention inspections services throughout the five boroughs of the New York City. While these inspections help prevent fires, protect residents, and increase firefighter safety, the agency was hindered by a decades-old legacy system and paper-based processes. FDNY needed a modern solution that would help inspectors be more efficient and provide a better customer experience to permit applicants.
GCOM designed and implement a new application, the Fire Inspection Revenue and Enforcement System (FIRES), to automate workflows and allow for more efficient processing, tracking, analysis and reporting of inspections, enforcement action, and revenue activities.
- Inspector mobile app – Inspectors can now conduct mobile inspections, reducing time spent on data entry at FDNY Headquarters and increasing available time in the field.
- Automated permit issuance, re-inspection scheduling, and billing – Eliminates manual work for back-office employees and accelerates revenue collection.
- Inspection portal – Applicants can see inspection status, make payments, and submit requests online.
- Integration with Law Enforcement Agency systems – Ensures that violations don’t slip through the cracks and enforcement actions are swiftly taken.
- When restaurant owners needed to heat outdoor dining spaces during COVID-19, FDNY had to quickly launch propane heater inspection and permitting services. This initiative would have taken months with their legacy system. With FIRES, they were able to roll out the proper processes and app modifications in just 2 weeks.
- By replacing the outdated paper process with a user-friendly mobile app, inspectors can complete more inspections each week, helping FDNY generate more than $50M in inspection revenue in 2022.
- Fire fighters now have access to critical building information regarding storage of flammable materials, lightweight construction material, and roof top installations when they arrive on the scene
- The newly designed system processes more than 25,000 transactions per day with an average response time of less than 3 seconds.