Licensing and Regulatory
Dispute, Appeals & Hearing Management
GCOM provides solutions that fully automate the scheduling and hearing processes, including digital file management that delivers significant efficiency improvements to Administrative Law Judges and citizens. GCOM has gone beyond this to deliver truly innovative solutions for customers such as beautiful, efficient, multi-language mobile application that makes requesting hearings for violations faster and easier for citizen.
Parking Ticket Pay-or-Dispute Mobile App
NYC Department of Finance
DOF administers the adjudication and payment collection processes for parking tickets issued in the city. DOF was seeking to include an option for paying or adjudicating a ticket via mobile devices such as smartphones or tablets that will incorporate mobile-specific functionality (such as using the device's camera to capture ticket information and evidence used in hearings).
How GCOM Assisted
The Pay or Dispute Parking App made paying and requesting hearings for parking and selected traffic violations faster and easier for metro New Yorkers and more efficient to process for DOF workers with the support of multiple languages. Our proposed solution concepts and guiding principles resulted in a beautiful and efficient mobile application. Solution concepts and guiding principles are listed below:
Minimize data entry and the number of screens.
Leverage mobile device features like cameras, barcode scanners, and QR scanners to capture ticket information and include cloud-based optical character resolution service to populate ticket numbers captured by mobile device cameras.
Store auto-fill fields like address and credit card information (with CVV number and expiration date) securely on the device, not in the cloud.
Extra easy data capture and submission for hearing request evidence.
Leverages multi-channel communication to update users of ticket status changes for hearing requests.
Provide administrative and reconciliation tools and/or processes for city workers.
Administrative Tribunal Automation System (ATAS)
The Administrative Tribunal conducts approximately 50,000 hearings per year for violations related to health, food service establishments, pest control, daycare etc. The existing system was paper-based and mostly manual: scheduling the hearings was particularly cumbersome, and wait times for citizens was inordinately long.
How GCOM Assisted
GCOM built a fully automated system using .Net based technologies with workflow and scheduling algorithms. SharePoint based document management system that eliminated tracking using paper files. ATAS increased the efficiency of Administrative Law Judges by providing current information about current and past violations right on their desktop for efficient and fair adjudications. The average wait time for citizens was reduced from hours to 30 minutes.