Infrastructure Modernization

Unified Communications

At our annual Leadership Summit, which was attended by more than 30 enterprises, the No. 1 company initiative identified by 80% of the participants was to move away from their premises-based voice system and adopt a full-featured cloud solution or Unified Communication as a Service (UCaaS).

By consolidating disparate unified communications (UC) applications with a cloud-based service, organizations can offer their employees a better user experience, more features, and more efficient communications while reducing costs and relieving some of the IT staff’s burden.

  • Looking to replace an end-of-life PBX or a premises-based voice platform?
  • Confused by the dozens of UC cloud options in the market?
  • Finding that your current collaboration tools are hard to operate, thus poorly adopted or unused?
  • Eager to provide more collaboration tools?
  • Need to reduce telecom costs?

We have an established cradle to grave process to take your organization to the cloud, starting with building an executive business case and identifying the right UC platform for your organization. Next, we offer an experienced project team that will define and implement a plan to migrate your organization off your current platform and to the cloud. Finally, we offer managed services to customers who want to allow their resources to focus on their jobs and leave the Tier 2 work for us.


GCOM is partnering with the top players in the Unified Communications space.





Service Offerings


Unified Discovery

Contact Center as a Service (CCaaS)


GCOM understands that organizations have complex contact center requirements that many UC platforms cannot support with their in-house offerings. We can help your organization understand which CCaaS platform fits your organization best and provide the same service offerings as above, including building a business case, managing the implementation, and providing Tier 2 managed services. Contact the 20/20 Collaboration Team to learn more.

Room-Based Video Solutions


Room-based video solutions can improve employee productivity. Video solutions enable companies to deploy an intuitive and easy-to-use solution with high-quality sound and HD video. This technology makes it feel like remote participants are in the room.

Reach out to the 20/20 Collaboration Team for an objective discussion. Our team has experienced engineers that specialize in building a solution just for you and your specific requirements.

We have experience with market leaders in the collaboration and UC space, including Poly, Cisco, Microsoft, Cyviz, Pexip, and Logitech.

GCOM can design solutions to seamlessly integrate with your existing cloud or on-premises environment, making the end-user experience delightful and simple.

Our video solutions and offerings include options to:

  • Design custom solutions, from a small-user huddle room to a large, integrated conference room with video and whiteboarding.
  • Design and deploy integrated video-wall solutions.
  • Implement room-scheduling applications with Microsoft Office and G Suite integration.
  • Create digital signage.
Contact Us